If you don't like our coffee we will refund you 100%.
For whatever reason the green coffee does not match what you expected or have previously tasted, we are happy to refund 100%. We are also open to discussing a credit for future purchases if you can still make the coffee work but still not totally satisifed.
To start a return, contact Mark at
hello@khipucoffee.co.uk
Damages and issues
If the coffee bag is damaged or ripped in any way from the delivery, please take a photo and email Mark. If this has impaired the quality of the coffee then this will be dealth with straight away.
Exceptions / non-returnable items
Depending on the coffee, it will either take more efforts on both parts to return so if you can make it work then we can come to an agreement of not returning and provide part refund / credit for future purchases.
Exchanges
We do not accept exchanges.
Refunds
We will notify you once we’ve received your email and then start to process the refund or exchange. This can take 3-5 working days.